General FAQ

What is your event cancellation policy?
If you are unable to attend the event, please notify us as soon as possible. If your notification is received over 28 days prior to the start of the event, ...
Thu, 7 Dec, 2023 at 1:10 PM
Can I plug in my...?
Probably not! The only items you can plug into the EPIC.LAN power network are those relating to your PC and low-powered peripheral items such as phone charg...
Tue, 19 Nov, 2024 at 12:04 PM
What do I need to bring?
When coming to a LAN it's always a good idea to know exactly what you need to bring... There is nothing worse than arriving and realising you have forgo...
Tue, 19 Nov, 2024 at 12:04 PM
Can I bring a console?
We'll have a number of consoles in the social area that are free for anyone to play on. We don't mind if you want to bring a console to your seat to...
Thu, 7 Dec, 2023 at 1:28 PM
How do I raise an issue at the events?
If you are at one of our events and have any technical issues or problems regarding the event, please raise a support request by: Visiting the Helpdesk (l...
Thu, 7 Dec, 2023 at 1:46 PM
Am I allowed to use speakers?
No, all sounds must be played through headphones. 
Thu, 7 Dec, 2023 at 1:29 PM
How old do I have to be to attend?
Whilst there is no age limit to enter our events, all under 18s must be fully accompanied by a parent or legal guardian over the age of 18 whom must have at...
Fri, 26 Jul, 2024 at 10:57 PM
Can I bring multiple monitors or desk clamps?
No - there is only really sufficient room and power for one monitor per person. You share a 6ft desk with another participant, so please be considerate with...
Thu, 7 Dec, 2023 at 1:30 PM
Can I file share?
You are not permitted to share any copyright or illegal material on our network. 
Thu, 7 Dec, 2023 at 1:32 PM
Can I bring my own network kit for additional connections?
No - we provide one Cat5 cable per PC, with no additional connections allowed. If you have another device you wish to use with a wired connection, such as a...
Thu, 7 Dec, 2023 at 1:34 PM